Pico Rivera Post Office

Anonymous - Aug 19, 2019

Of all the postal offices in which I have visited, this one is by far the absolute most disappointing one of them all. I have been a Pico Rivera resident for over 20 years and despite living so conveniently close to this one, I much rather travel the 30 miles to Glendora's postal office from today onwards. Not only are the staff ill mannered and unprofessional here, but they do not carry any regards to customer satisfaction. When given proof that they must take responsibility for the mistake of their employees, they treat the customers as though they are the ones that are in the wrong regardless. My family made numerous unnecessary trips to this office due to a mistake that one of their employees made in regards to a passport. And rather than providing the full paperwork and information needed on the second visit, we had to come back and forth daily and only to encounter new difficulties with the office and their lack of consistency and communication skills. Had I only convinced my family to go to Glendora that first day, we would not have had any issues. Regardless of that, we paid for a passport that we did not need, the changes that we requested could not be done and the postal office failed to make that clear to us. It overwhelmed my family to think that they would SCAM us by convincing us to pay them hundreds of dollars for something that we did not want; knowing that it was all nonrefundable. It was not until I told the staff that I would kindly request a meeting with their postal master that they started handling our matters properly. They even had the audacity to try and pressure me into believing that it is impossible to speak with the postal master. I never meant to come off as a threat, but rather as a concerned Pico Rivera resident and United States citizen. Our city deserves better than this lack of professionalism. Lastly, I would rate it NEGATIVE stars for all that they put my family through in the past 2 months!