Urbandale Post Office

Anonymous - Dec 26, 2018

On Sunday, Dec 23rd I read an email that informed me of a delivery attempt failure. I called to retrieve the package that I had sent to a wrong address. After I sat on hold for more than 13 minutes a man picked up and proceeded to tell me I had to trace it on-line to have it redelivered. I told him my story and said I wanted to pick it up instead but needed to verify that the package was at the Urbandale location. After I told him this 3 times, while he repeatedly told me I had to go on-line, he finally asked for the tracking number and did verify the package was there. I told him I would pick it up later that day. This was Christmas Eve at 8:50 AM. I arrived at 2:45 PM and waited at the window for 15 minutes only to be told that the package had been sent back. I expressed my anger (in a quiet manner) and told the lady that the man in the AM had been very rude. She immediately threw out a name. Funny she knew exactly who I had talked to. I wished her a Merry Christmas and then had to run to the mall. With Amazon, UPS and FedEx options I would think that the USPS would want to provide better service to their customers. I will be sure none of my future mailings go through Urbandale.